RETURNS & EXCHANGES
Oscar & Me will happily offer an exchange or refund on full priced items within 14 days of receiving your order. We offer exchanges on Afterpay orders, but cannot offer a refund.
Step 1 - Make sure of the following:
- Items have not been worn or used
- All tags are still attached
- Items are in original perfect and clean condition
Step 2 - Email us at firstname.lastname@example.org with the following info:
- Order number
- Item you wish to return
- Reason for return
- Whether you would like a refund/exchange
Step 3 - Send your items to the address provided by us:
- You will be responsible for all shipping costs of your return. This includes exchanged items.
- Please use a tracked shipping service, as Oscar & Me is not responsible for lost items.
Step 3 - We will contact you as soon as we have approved your return.
- Should you choose a refund, we will process the amount to the original method of payment. Depending on your credit card provider, it may take 3-10 business days for refunds to appear in your account.
- Oscar & Me will exchange your item/s subject to availability.
- Oscar & Me prides itself on ensuring all items are checked and are of the highest quality. However, if you do have a concern please email us at email@example.com and we will work with you to resolve the issue.